Cancellation, Return & Refund Policy
Cancellation, Return & Refund Policy
At Turpaidani, customer satisfaction is our top priority. We aim to provide a seamless shopping experience, and if for any reason you are not fully satisfied with your purchase, our Cancellation, Return, and Refund Policy ensures complete transparency and convenience.
1. Order Cancellation
- Orders can be cancelled within 24 hours of purchase, provided they have not yet been shipped.
- Once an order is dispatched, cancellations cannot be accepted, and our standard return policy will apply.
- Refunds for cancelled prepaid orders will be credited back to the original payment method within 7–10 business days.
📩 To cancel your order, please contact our support team at Turpaidani@yahoo.com or call us at +91 9900234915.
2. Return Policy
We accept returns under the following conditions:
- Items must be returned within 14 days of delivery.
- Products must be:
- Unused, unworn, and unwashed.
- Free from stains, perfume, makeup, or any damage.
- Returned in their original packaging with tags, labels, and accessories intact.
- Accompanied by valid proof of purchase (order receipt or confirmation email).
Non-Returnable Items:
- Customized or made-to-order clothing.
- Innerwear, lingerie, and swimwear (for hygiene reasons).
- Clearance or final-sale products.
- Gift cards or digital vouchers.
3. Refund Policy
- Once your return is received and inspected, we will notify you of the approval or rejection.
- Approved refunds will be processed as follows:
- Prepaid Orders – Refunded to the original payment method within 7–10 business days.
- Cash on Delivery Orders – Refunded via bank transfer or issued as store credit (details will be collected during the return process).
- Refund timelines may vary depending on your bank or payment provider.
⚠️ Note: Shipping charges (if any) are non-refundable, unless the item was delivered damaged, defective, or incorrect.
4. Exchange Policy
- Exchanges are available for a different size or style, subject to stock availability.
- If the requested item is unavailable, you may opt for a refund or store credit.
- Exchange requests must meet the same conditions as returns (unused, unworn, and with original tags/packaging).
5. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or not what you ordered:
- Notify us within 48 hours of delivery.
- Share photographs of the issue for verification.
- Once approved, we will offer:
- A replacement at no additional cost, or
- A full refund, as per your preference.
6. Safe Return Guidelines
- Use a reliable, trackable courier service for sending returns.
- Retain the courier receipt and tracking number until your refund/exchange is completed.
- Turpaidani will not be liable for returns lost during transit.
7. Contact Us
For cancellations, returns, or refund-related queries, please reach out to our customer care team:
Turpaidani Customer Support
📍 i-703, Brigade Metropolis,
Garudacharpalya, Mahadevapura,
Whitefield, Bangalore – 560048, Karnataka
📞 +91 9900234915
